Gorge

Job Detail

Customer Success Manager
Experience: 0-1years Bangalore

Responsibilities

  • Manage account setup and maintain accounts
  •  Ensure on-time execution of technical integrations and deliver service excellence during implementation
  • Work with internal teams, including sales, marketing, business development, product management and engineering to deliver customized implementation plans to select clients
  • Actively respond to escalations for both Publisher and Demand clients relating to integration issues, discrepancies, Brand Safety etc.
  • Generate and interpret reporting that will yield competitive insights for our clients
  • Work closely with internal and external customers to ensure higher returns for end customer
  • Participate in and contribute to on-site quarterly business reviews with clients to review technical issues and product support opportunities
  •  Travel (up to 20%) to client sites for strategic and quarterly business review meetings

Qualifications

  • Proficiency in Excel, preferably Excel Macros, MS Access; knowledge of MS Project, SQL and other Database tools is a plus
  • Experience using complex datasets to track performance trends, identify anomalies and their root causes
  • Ad Trafficking exposure using Ad Servers such as DFP and AdTech a plus
  • Experience with web applications, web forms and web server ideally with HTML or JavaScript knowledge
  • Knowledge to use debugging tools like Fiddler, Firebug etc.

Personal Characteristics and Competencies

  • Pro-active and self-motivated as will be a part of a small team
  • Logical reasoning ability, Problem-solving and analytical mindset, Customer service-oriented attitude, Organized and structured approach to tasks with an eye for detail
  • Excellent written and spoken English